Accessibility statement

About this statement

This is the second version of our accessibility statement, revised on 8 October 2026; the first was published on 24 September 2026. Our own team drafted it from the law as we read it, and it has not yet been reviewed by a qualified legal adviser. It is reviewed whenever the service changes materially, and at least every twelve months.

The service

This statement covers Cangor: where you receive an invitation, respond to it, choose and buy a ticket, and run the door on the day. It is published in English, French, Dutch and German. Our platform site, bicyr.com, where you read what Bicyr is, sign in and reach our other legal documents, publishes its own statement.

Who provides it

Cangor is operated by Pilarres EOOD, a Bulgarian single-member limited liability company registered under UIC 208702712, VAT number BG208702712, with its registered office at Legis Center, office 3-8B, 152 6-ti Septemvri Street, 4000 Plovdiv, Bulgaria. Telephone +32 485 02 94 23. E-mail info@bicyr.com.

What we aim for

We design and build this service to meet the accessibility requirements of the European Accessibility Act (Directive (EU) 2019/882) as Belgian law applies it (Code de droit économique, Book VIII, Title 5). Our technical reference is EN 301 549 V3.2.1, which includes the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

How the service meets those requirements

• The legal pages, including this one, are plain server-rendered pages with no script and no client-side state.
• A manual check on 24 September 2026, using real keyboard presses in a browser, found no failure in tab order, visible focus, heading structure, labelled form fields, or the page at a 320-pixel-wide reflow, on the event page and on the door set-up page.

Where we do not yet meet them

Our most recent check, on 24 September 2026, is described above. It found no failure on what it could reach, but it did not reach everything, and these are the parts we know are not done:

• We have not run a real screen reader (VoiceOver) pass or checked the service at 200% and 400% operating-system zoom. Until we have, what we say above about keyboard use rests on automated and browser-level checks only, not a full assistive-technology pass.
• We have not yet assessed the checkout past the ticket list, or the ticket hold countdown, because no live invitation was available when we last checked.
• On the pages we did check, an error message is not yet wired to a live region or to a programmatic description a screen reader would read out. Nothing on those pages triggers an error today, so this is a risk we have not yet tested, not a failure we have observed.
• Minor: on the event page, one link to add the event to a calendar has an accessible name of only ".ics"; on the door set-up page, the "loading" text shown while the page starts is not announced to a screen reader, and its fields are not marked as required even though the form needs them.

Please tell us about anything that stops you, including anything not listed here.

How we keep it this way

We do not yet run an automated accessibility check on every change to this service, the way our platform site does. We plan to add one. Until then, we re-check a page by hand whenever we change it in a way we believe could affect accessibility.

If something stops you

Write to info@bicyr.com with "Accessibility" in the subject. The accessibility lead (the owner) reads that mail. Say which page, what you were trying to do, and what happened. We acknowledge within 5 working days and give you a full answer within 20 working days. While we fix a problem, we will find another way to give you the service. You can also call us on +32 485 02 94 23, and ask us to read this statement to you.

• E-mail info@bicyr.com about an accessibility problem: mailto:info@bicyr.com?subject=Accessibility
• Call +32 485 02 94 23: tel:+32485029423

If our answer does not resolve it

You can complain, free of charge, to the Federal Public Service Economy (FPS Economy), which supervises these requirements in Belgium (Code de droit économique, Art. XV.18/5). An organisation that defends the rights of persons with disabilities may complain on your behalf (Art. XV.18/6). If you live in another EU country, you can also contact the authority for accessibility in your own country.

• The FPS Economy report form: https://cc.consumerconnect.be/csp/csp?id=report_form&lang=en
• Call the FPS Economy free on 0800 120 33: tel:080012033
• E-mail the FPS Economy at info.eco@economie.fgov.be: mailto:info.eco@economie.fgov.be